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DataBank Personnel:
- Are full-time employees of the company
- Are professional and wear smart business attire (unbranded for security reasons)
- Are dedicated to a specific group of accounts, assuring the highest levels of service and accuracy
- Understand backup, retention, rotation and archiving and best practice disaster recovery procedures
- Are acutely aware of the sensitive and confidential nature of the items they handle
- Are acutely aware of the critical importance in achieving agreed service levels, due to the time sensitive nature of data recovery
- Undergo extensive training and security checks
What does this mean to you?
Your most critical business asset, your data, is being looked after by the best trained personnel in the industry, following best practice methodologies and achieving the highest service levels in the industry.
Account Service Representatives (ASRs)
DataBank employs full-time ASRs, who are trained in the backup / rotation process of tape media and tape media care. Each DataBank client is appointed a dedicated ASR, who understands the specific backup requirements of their client. DataBank does not use outsourced couriers, who have little appreciation for the sensitive and confidential nature of their “cargo”. All DataBank personnel are required to go through thorough background checks before they are employed.
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Field personnel
