DataBank’s ability to deliver the highest Service Levels in the industry is only possible through the strict adherence to a robust, mature, well-honed business and logistics process. From the minute you become a DataBank client, a series of simultaneous events takes place, resulting in a smooth transition to becoming a highly satisfied DataBank client.

We are acutely aware of our role in the IT Disaster Recovery Process and the Data Compliance Strategy of our clients; accordingly, our processes are built to withstand the most severe circumstances.

• All tapes are immediately barcode-labelled and uploaded to an interactive online portal for clients to access.
  
  

• DataBank personnel scan in and out of our clients' possession and in and out of our vault’s possession all items sent on-site or off-site. This electronic scanning at the “Point of Sale” has been proven as the only reliable method of authenticating the physical location of all media items at all times. All DataBank clients are able to track EVERY transaction, EVERY movement and a full archival history of EVERY item in rotation. This information is critical in complying with Sarbanes-Oxley audit standards. Less sophisticated tape tracking systems do not scan tapes “in field” which invariably does not add any more value than having a paper based tracking system with manual data entry.
  
  

• Every client site is discreetly bar-coded with a unique client-coded stripe. Any time a DataBank employee arrives or departs from a client’s site this will be recorded in our system. This site barcode acts as an “Electronic Gate” and no transactions will be conducted outside of this bar-code. The other benefits of this barcode are that no other client’s cartridges can be delivered to another client in error. Also, no ex-employees or “Hackers” can attempt to transact a client’s media.
  
  
• Similarly, all DataBank vaults contain discreet barcode gates to accept all Client Cartridges into and out of our facilities and specific Client Store Areas within the Vault.
  
  
• Client specific Rotation/Scheduling information is uploaded to DataBank Online™, automating the rotation process and improving accuracy and timeliness of tape movements.
  
  
• A dedicated Account Service Representative (ASRs) is assigned to each of our clients. ASRs carry PDAs that are adapted with Symbol Brand scanners. Authorised client personnel are logged into our system and a Bitmap image of their signature is collected at each transaction point and stored within DataBank Online™.
  
  
• All components and stages of the DataBank process are recorded within DataBank Online™, allowing clients to perform online audits 24 hours a day, 365 days a year. Specific information on tape holdings / movements can be interrogated by status: On Site With Client, In Transit or Off-Site With DataBank. This is authenticated with chronological logs on each item movement and the personnel involved in each transaction also logged and recorded. With the increased speed, security and reliability of wireless networks, all transactions can be recorded live at the client site and tracked on the road.
  
  
• 24 hours a day, 365 days a year, 60-minute metropolitan SLAs is DataBank’s service promise. Accordingly, a sophisticated paging and rostering system is adhered to.
  
  
• DataBank’s operations have been externally audited and published as a training tool for all DataBank staff nationally. Full Disaster Recovery and Business Continuity Plans have been built into the operational procedures, allowing for a robust continuity of service.