DataBank web enabled tape tracking software enables our clients to check what tapes are offsite/onsite via the web and request their return online (Real time audit). Tapes can be searched by any field including barcode number, title, date, return date, last date requested.

There are over 200 functions within the software program. 

• Web tape management tool can be accessed from anywhere using secure password ID (no requirement to download software onto your site)
• Helps companies meet Compliance Regulations (Sarbanes Oxley) by providing a digital record of every single tape movement, with supporting data including digital signatures, ID’s of individuals requesting tape movements.
• Automates the scheduled rotations of tape media and interfaces with all major backup software programs
  

 
What does this mean to you?
 

• Information and accessibility for your most critical business asset, your data, is available to you at your finger tips 24 hours a day, 365 days a year.
  
  

3. DataBank Field Personnel

• Are full time employees of the company
• Are professional and wear smart business attire (unbranded for security reasons)
• Are dedicated to a specific group of accounts, assuring the highest levels of service and accuracy
• Understand backup, retention, rotation and archiving and best practice disaster recovery procedures
• Are acutely aware of the sensitive and confidential nature of the items they handle
• Are acutely aware of the critical importance in achieving agreed service levels, due to the time sensitive nature of data recovery
• Undergo extensive training and security checks 
  
  

What does this mean to you?
 

• Your most critical business asset, your data, is being looked after by the best trained personnel in the industry, following best practice methodologies and achieving the highest service levels in the industry.

4. DataBank Delivery Vehicles

• Are company owned, insured and maintained.
• Are specially modified with fibre glass insulation and climate controlled.
• Unbranded for security reasons.
  
  

What does this mean to you?
 

• Your most critical business asset, your data, is being transported in the safest most reliable manner possible.

 
5. DataBank Operational Processes

 
DataBank has developed systems and processes specifically designed for the offsite data storage industry. These take into account its unique requirements for routine backup tape cycles. The web based tracking and media retrieval system is unique to DataBank, and helps clients locate media at any stage of its life.  Our web based tracking system has saved many of our clients’ time and money, which would have otherwise been spent developing their own tracking programs.  

DataBank uses cutting edge technology to scan media onsite with the client and again offsite at DataBank when stored in the vault. We are acutely aware of our role in the IT Disaster Recovery Process and the Data Compliance Strategy of our clients.  For this reason our processes are designed to successfully comply with the most challenging of circumstances.

Good processes also ensure DataBank clients accurate and timely access to their information, easy to understand billing information, and the consistent realisation of SLA’s (Service Level Agreements) and expectations.

 
6. DataBank Vaults
 
DataBank’s vaults exceed international standards for the protection and preservation of digital media.  A controlled environment is created in each vault, taking both humidity and temperature into consideration.  Protection is enhanced with state-of-the-art security and gas fire suppression systems.

DataBank vaults are purpose-built. They are also strategically located to meet your DR audit requirements, yet near enough to achieve agreed service levels.


Our vaults give our clients every reason for peace of mind knowing that their most critical business assets are being looked after under the most advanced and secure of situations.

7. DataBank Ethos
 

• DataBank is owned and operated by IT professionals, to provide an IT service to IT professionals.
• Exceptional customer service is our mantra, we proudly provide the highest service levels in the industry.
• DataBank is 100% focused on Offsite Tape Storage Services.
• DataBank is a company with passionate, knowledgeable staff with the desire to help your IT department excel in best practise data backup / storage and archiving.
  

 
What does this mean to you?
 

• Peace of mind that you have chosen a “partner” not just a “supplier”!

 
8. DataBank Advanced Services
 

• Managed Services:
  Many DataBank clients have regional sites that may not have trained IT staff on site permanently. DataBank offers a tape rotation service that includes ejecting tapes from tape drives / libraries and reinserting blank or rotation media sets, as appropriate.
  
  
•  Regional Australia:
  Many DataBank clients have data centres in major cities with regional / remote offices. DataBank offers a unique service to centralise regional backup tapes, enhancing clients DR procedures and improving visibility and control over national tape media sets.
  
  
• Customised Services:
  Many larger DataBank clients have audit requirements far beyond a simple tape delivery and pick-up. DataBank can customise a solution to meet any audit requirement. No matter how strange you think the request is, just call us. Chances are it is not strange at all to us.
  

 
9. DataBank’s Reputation
 
DataBank is Australia’ largest specialist offsite tape storage company, servicing over 2,500 corporate and government clients across the country, with over 1 Million backup tapes in storage and performing over 4 Million tape rotations per annum.

DataBank is the trusted name in offsite tape storage, our list of prestigious clients includes:
 

• 7 out of the top 10 Australian law firms.
• 12 out of the top 20 Global Merchant Banks with offices in Australia.
• 2 of the “big 4” Accounting Firms.
• 6 out of 10 of the largest Pharmaceutical companies in Australia.
  

 
What does this mean to you?
 

• Peace of mind that some of the largest companies in the world rely on DataBank as their offsite tape storage partner. DataBank consistently passes stringent due diligence and audits performed by these multinational corporations.

 
 10. Making the Right Value Choice = DataBank Technologies
 
DataBank’s intention is to only service companies who agree that a specialist, professional offsite service provider is vital to give the best possible chance of a successful recovery in the event of a disaster. Whilst the fee for the service is comparable amongst all suppliers, it is only during a disaster that the value of an offsite storage provider is truly tested. This would not be an appropriate time to find you chose the wrong provider.